Return and Refund Policy

1. General Information

At TheSoft, we are committed to providing high-quality software to meet our customers’ needs. Before making a purchase, we encourage you to carefully read the product description and technical requirements to ensure that the software is suitable for your use.

2. No Right of Withdrawal

In accordance with applicable laws on the sale of digital products, downloaded and activated software is neither exchangeable nor refundable. Once the software has been downloaded, the purchase cannot be canceled or refunded, except in cases covered by our refund policy.

3. Refund Conditions

A refund may only be granted in the following situations:

• Proven technical issue: If the software has a malfunction that prevents its use and our technical support team is unable to resolve the issue within a reasonable timeframe.

• Billing error: In the case of duplicate payments or billing errors, a refund will be issued after verification.

• Non-receipt of the product: If, after payment, you do not receive your download link or activation key within 24 hours, and our support team is unable to resolve the issue.

4. Non-Refundable Cases

• Change of mind: Once the purchase is made, it is not possible to cancel the order simply because you no longer wish to use the software.

• Incompatibility with your system: It is your responsibility to verify the compatibility of the software with your device before purchasing.

• Partial use or non-use: The fact that you have not used or downloaded the software does not constitute a valid reason for a refund.

5. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact our support team at thesoft364@gmail.com and provide:

   • Your order number

   • A detailed explanation of the issue

   • Any relevant proof (screenshot, error message, etc.)

2. Review of your request: Our team will analyze your request within 3 to 5 business days and inform you of the decision.

3. Refund processing: If your request is approved, the refund will be processed within 7 business days through the same payment method used for the purchase.

6. Contact

For any questions regarding our return and refund policy, you can contact us at thesoft364@gmail.com.